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Returns

Our policy lasts 15 days on most unopened products. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Orders containing a 10g tube of our pure oils or 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer is required to return the product and must pay for the return shipping. If you have any questions please contact us at utehemp@gmail.com with any questions.

No refunds on any vaping products.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at utehemp@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 2932 W Borah Way, Vernal UT 84078.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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